The Birkdale Policies and Terms and Conditions

Deposits and Payment

When booking directly with us all rooms must be confirmed with a deposit which is equal to the cost of the first night’s stay and is required at the time of booking.

When booking through a booking site, we follow the displayed policy on the booking site.

  The full booking balance is due on the day of arrival.

  We reserve the right to temporarily hold an amount prior to arrival.

Check-In: Between 15:00 and 19:00. Earlier or later check in may be available, but cannot be guaranteed.

 Check-Out: By 10:00 on day of departure. Later check out may be available, but cannot be guaranteed and may incur additional charge.

Cancellation

  When booking directly with us we will always do our best to accommodate amendments. However, we strongly recommend that guests take out the appropriate travel/holiday cancellation insurance to cover any fees charged.

When booking directly with us the following cancellation charges apply: 

If the booking is cancelled more than 56 days before arrival a charge equal to the first night’s stay will be made.

If the booking is cancelled less than 56 days before arrival a charge equal to 50% of the stay will be made.

If the booking is cancelled less than 21 days before arrival a charge equal to the full booking amount will be made. 

In the event of a no show or booking reduction after arrival date the full cost of the booking is charged.

When booking through a booking site, we follow the displayed policy on the booking site.

Car Ferry Cancellation

We are governed by the ferry operator’s refund policy in force at any given time. In the event of cancellation monies refunded to us for ferry tickets will be refunded to the guest.

Car Parking 

There is one car parking space available per room. Guests or visitors using the parking spaces do so at their own risk.

No Smoking Policy 

All areas within the building are strictly designated as non-smoking. There is a penalty of £100 if you are found to be smoking within the building and you will be asked to leave immediately.

Consumption of Food 

Hot/take-away food may not be taken into bedrooms. Cleaning charges will apply for spillages or damage arising from meals taken to bedrooms.

Damage Policy 

Guests causing damage to the building, its fixtures or fittings will be charged for their replacement or repair. The lead guest will be deemed liable for payment.

Children 

We do not accommodate guests under the age of 16.

Pets 

We do not accommodate pets.  

Minimum Stay 

Our minimum length of stay is two consecutive nights.